Passengers may request accompaniment by another person of their choice who is able to provide the assistance required by disabled persons or those with limited mobility to compensate for the above restrictions. Children traveling alone may not travel on overnight services and across national borders. 15.7.2.1 The transport of electric scooters and similar goods on long-distance buses is excluded. Orthopedic aids and bicycles are not regarded as special luggage. Upon making a formal complaint with feedback and requesting a refund, what are the odds we can get a refund for this trip? The voucher is valid until 17th July 2023. Average bus trip duration. 18.5 Compensation in the event of damage to wheelchairs and other mobility equipment or assistive devices shall always equate, at a minimum, to the replacement value or the cost of repair of the lost or damaged equipment. 12.2 Escorts as well as mobility assistance and guide dogs. In long-haul transports, the carrier issues a ticket to the passenger (possibly in electronic form), unless other documents give entitlement to transport. If, through the fault of the carrier or terminal operator, a loss of or damage to mobility equipment (a wheelchair or other assistance device) occurs, a compensation must be provided, which corresponds to the replacement value of the relevant equipment or the repair costs. Launched in 2011, FlixBus has quickly become a popular choice for budget-conscious travelers who want to explore new . Bus delay over two hours How can I request a refund for a bus delayed more than 120 minutes? 3.1 The stipulated carriage charges must be paid in return for carriage. These can be found on the websites of the Partners. Proof is provided by showing on departure the appropriate document that states the need for constant monitoring, for example in Germany, the Schwerbehindertenausweis [certificate of severely handicapped person] or a medical certificate. In order to receive this information through SMS, passengers must provide the cellphone number during the booking process. This includes the right to information on passenger rights and the announcement of the necessary contact details of the national enforcement bodies. It took off just as we were approaching and sped away. 12.2.1 The person accompanying you is entitled to travel for free if you can prove that you need to be accompanied at all times. Please find more information in our terms & conditions. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. 13.4.2 An extra seat is not an additional claim for carriage within the meaning of section 2.2. The carriers and station managers provide non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility. Flixbus Refund : r/FlixBus - Reddit If your train iscancelled or delayed, you always have the right toadequate informationabout what is happening while you are waiting. Processing fees will apply. 1. I won't be using FlixBus ever again. If a passenger isinjured or killed in a train accident, they (or their dependants) are entitled to compensation, with an advance payment within15 days of the accidentto cover their (or their dependants') immediate needs. June 14 at 6:45 a.m. 0. 11.2 Children and minors who have not yet reached the age of 10 will only be permitted to travel on all national and international scheduled services if they are accompanied by an adult. Each passenger may submit a complaint for an alleged breach of the Regulation at the relevant national enforcement body. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel. Reddit, Inc. 2023. width: 70px; Therefore, please do not hesitate in case of inadequacy during your trip, to get in touch with us. The average time between trains will be 20 minutes. This regulation shall apply to children and minors who have not yet reached the age of 15. The terms and conditions of carriage apply to the carriage of passengers on the FlixBus long-distance bus network. The validity of the travel authorization is limited to the single trip (to be intended as a one-way and/or return trip) outside the minors place of residence, with a determined destination. Oh and their drivers? Where necessary, every effort is made to procure temporary replacement for lost or damaged mobility equipment. Delays on trips at lines of total distance, Passengers can either carry out the journey with other means of transportation or continue the journey with the delayed bus, in both cases passengers will be entitled to financial compensation. 6.1 Amendments to the approved and published travel times, dates, routes and fares on the grounds of good cause, in particular for the implementation of decisions of the licensing authority, are reserved. Anyone want to revolt against Flixbus voucher policy? : r/FlixBus - Reddit In the event of overbooking or if the carrier reasonably must assume that the departure of a regular service* is delayed or canceled by more than 120 minutes, then the passengers in the long-haul traffic are entitled to a choice of onward re-routing to their final destination without additional charge at the earliest possible time and under similar conditions, or refund the full ticket price and, where appropriate, provide at the earliest possible time a free return trip to the departure location set out in the contract of carriage. Request stops are indicated as such in the respective schedules. People with disabilities are invited to bring mobility aids, guide dogs, and service animals, and these animals will be transported at no extra cost. Flix, FlixCompanies and their affiliates expressly do not assume any responsibility to supervise a minor. You will be informed of this by SMS or e-mail. Claims to a particular form of transport shall not be recognized. 13.1.3 There is no requirement to make a (paid) seat reservation. Specifically, this does not include: residency permits (which do not authorize border crossings), drivers licenses, library ID cards, student ID cards, health insurance cards, and similar documents. Such assistance shall include accommodation, food, clothes, transport and providing first aid. affected by a recall action by the manufacturer or dealer, contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. 2.4 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. However, we always ensure that every customer has a seat on the bus. Where feasible, the carrier also transmits this information electronically, if the passenger requests this and has provided the necessary contact details to the carrier. With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. Our conditions concerning cancellation remain, however, unaffected by the above. Request a Refund - Flixbus Should a carrier, travel agent or tour operator in the long-haul traffic refuse to make a reservation, issue a ticket or take a passenger on board the vehicle, due to the above reasons, then he shall notify the passenger immediately - and in writing at its request - about the reasons why. The wheelchairs must be collapsible for safety reasons and without electric drive. selling Flixbus voucher. Flixbus is a European bus company founded in 2011 to provide affordable, quality transportation to travelers. Very bad service. If the trip is delayed for more than 60 minutes, they have the right to a 100 percent refund of the ticket price. It's best to just dispute it with your bank. Biden's plan would have provided relief to most federal student loan borrowers - as many as 43 million people. The amount depends on how far in advance you cancel your ticket. In the case of international connections, parents or guardians must ensure that adolescents carry all documents and identity cards necessary for crossing the border (see also clause 11.2). If a booking is made on board the vehicles, the handwritten or printed receipt will be considered as proof of purchase and booking confirmation. Flix shall limit the overall cost of the accommodation, excluding the carriage costs between bus station and lodgings, to 80 per night per passenger and to a maximum of two nights. Nope you aren't gonna get a refund. 9.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixCompanies a cleaning fee of at least 100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. Cancel or change your ticket FlixBus The maximum amount deducted from your ticket price will not exceed 35 USD. Substantial schedule amendments shall entitle passengers to withdraw from the contract of carriage free of charge. 15.1.1 The luggage allowance included in the fare is limited to one piece of free luggage per passenger with a maximum size of 80 x 50 x 30 cm per bag. Emotional . As of 2018, the company has a 90% market share of bus travel in Germany. .EvasCoolTable tr th:not(:first-child), .EvasCoolTable tr td:not(:first-child) { A Member State may decide that the passenger has to first make a complaint to the carrier; in this case the national enforcement body serves as an appeal body for complaints for which no solution was found. However, Flix or FlixCompanies shall make every reasonable effort to inform passengers of alternative connections. 5.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request. 2 of VO-ABB (Verordnung ber die Allgemeinen Befrderungsbedingungen fr den Straenbahn- und Omnibus-Verkehr [statutory order regarding the General Conditions of Carriage for Tram and Bus Transport and Scheduled Services with Motor Vehicles]). An exception is the illness-related loss of a passenger with an infectious disease according to section 3 paragraph 1 no. 2. 10.6 Checked luggage shall remain unlocked to accelerate customs clearance processes. The terms and conditions of carriage apply to the carriage of passengers on the FlixBus long-distance bus network. 9.1 Instructions issued by driving and accompanying personnel must be obeyed. 15.7.1.3 The carriage of bicycles is dependent upon the available capacity of maximum five bicycles per bus. By this time, it was 2 minutes before the scheduled departure and we saw the bus around the corner. FlixBus offers direct routes to destinations throughout the US, easy booking, and onboard amenities such as . If passengers book individual routes and combine these to form a journey involving transfers, they shall bear the risk of missing a connection. Come inviare un reclamo e chiedere un rimborso Se non sei soddisfatto dei servizi che forniamo o desideri richiedere un rimborso, puoi contattarci seguendo le istruzioni contenute in questa sezione.
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