We now pay *more* for tickets than Eventbrite and get a laughably inferior product. Can you help? GoFan is only updated to 3.6 but the website version is at a 3.27.1. Many schools are looking for ways to improve student 2023 PlayOn! Looked for refund options and how convenient, no refunds allowed. Yes. GoFan has empowered thousands of schools to save time, increase revenue, and create meaningful experiences for their students and communities. I sign in. Sep 2009 - Jan 20111 year 5 months. Paid and waited for something to happen or prompt for an email. Checked my bank. I bought 2 tickets for the Harding Academy vs McGehee high school championship football game at War Memorial Stadium in Little Rock, AR. Date 04/19/221, I need a customer service rep to email me or call me asap. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Contact Customer Service Event Cancellation FAQ How Do I Purchase Tickets To An Event? Imagine how much free money they got. GoFan is so awful! Set the ticket price for each event and keep all ticket revenue. Fine with me if thats how we keep doing it! Not once did it ask for a login or email. Absolutely avoid this if possible. If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. My son used his debt card and it says on my bank statement that the tickets are for a high school team in Georgia. GoFan: Buy Tickets to Events 4+ - App Store Its incredibly frustrating trying to get GoFan to load while other people in line paying cash walk right by you. I press continue. All the reviews that say great customer service must be old because I can not find any contact info to get customer service. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. GoFan is here to stay. Can you please resend the email? to easily find tickets to high school events. Then they proceeded to charge my account two times after saying that no charges were made. Manage all post-sale activity for clients through . I have downloaded and redownloaded a bunch of times! Game is tonight. No basketball games like (1/19) showing up in GoFan site/app for Mountain View HS, Lawrenceville, GA. I am requesting a refund because they are no longer needed. What is YOUR ph #. What percent of the money actually reaches the schools? Managed, audited and processed orders totaling $10K or more in sales a day. Keep you stuff updated or dont have an App for that!!! Open once-goodopen again-white screen of death! Well missed another game. So far does as advertised. Charged for the tickets. You are not user friendly and I paid. I HAVE TRIED REPEATEDLY TO BRING UP THE TICKETS ON MY CELL PHONE BUT I CAN NOT BRING UP THE TICKETS. Lisa Hajj, I purchased a ticket to Florence middle school in Florence Alabama on 10/2/2020 and got charge twice i need my money back, I didnt get an email for tickets I purchased for Mountain View Mesa Az vs Dobson high school Mesa Az game on October 7 2020 Its showing on my bank statement that $24.00 Was taken out the debit card on September 30,2020. GoFan HQ is our user-friendly administration system that makes event management easier than ever. today it charge my card again, I wanted to download da go fan app for the android phone but it want let me I need help, I purchase 5 ticket and l have not receive my confirmation information for the east side high vs southwest high please send my information. All Rights Reserved. What I didnt notice when I purchased the tickets is that there was a softball game scheduled at the same time between the same two schools and I accidentally bought tickets to the softball game. Sports company. Pulling issues faced by users like you is a good way to draw attention of GoFan: Buy Tickets to Events to your problem using the strength of crowds. If youve done all of this and you still have not received your refund yet, please contact us at support@gofan.co. They are not able to resolve the problem on their end. Search your school BUY TICKETS TO SCHOOL EVENTS Search for your school to see upcoming events and get tickets. While slowly robbing the poor parents. Thank you for your service this app.). About us GoFan - The largest high school ticketing solution in the U.S. USE TICKETS WITH YOUR PHONE Customer Experience Specialist position at GoFan There are certain situations where only partial refunds are granted (if applicable), - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, - Any item not in its original condition, is damaged or missing parts for reasons not due to our error, - Any item that is returned more than 30 days after delivery. Even with state capacity rules, we have proof of that instantly. My order number was 8718441. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. I was immediately skeptical that I would not hear back with the game 2 hours away, but to my surprise I received a email within 5 minutes from Danielle who reestablished my tickets . Number of comments: 0 Reserved Seating . I didn't realize 9th grade is not JV. I recently looked at the account I used & saw the funds were taken out 3 times instead of once. Would be fine if they warn us. Go back to GoFan . GoFan has been sold to high schools as a safe way to manage entry fees. Pls. I close the tabs. I hate the fact that this is what we HAVE to use to get a family pass. I purchased 1 ticket for a game South Paulding vs Chapel Hill. In addition to increasing attendance, these rewards can foster school spirit, build a healthier school culture, and create lasting memories. Neither the ticket taker nor I could get to use tickets. I think I put the wrong email havent received an email, I purchased 4 tickets yesterday 11/2. GoFan: Buy Tickets to Events +4 - App Store GoFan. I purchase 4 tickets yesterday for the Kendrick High School vs Jordan High School in Columbus Georgia and I did not get a confirmation I called the bank and they said that it was pending, I purchased 4 tickets this am to the Milton High School bs Pope High School Varsity Volleyball Game today and it kept timing outThe purchase finally went through. I got GoFan and paid with Apple Pay for some tickets. A bookkeepers best friend with no cash to count, streamlined account reconciliation, and transparent financial reports available on demand. !GoFan allows you to log in from Facebook. https://hubs.li/Q01NKqn20, Were honored to be recognized as a finalist for the 2023 TAG Technology Awards in the Tech Evolution category, presented by the Technology Association of Georgia. Get a free Virtual Credit Card to signup for Subscriptions. Besides, its moot if you show up in your car without knowing. If we're ever audited, we have all of the data. Contact Us | Go Fan Yourself 9th plys at Ball High this Thursday. But thats too darn much work for something that should be as easy as last year. That being said I was worried to not be able to have tickets to the game and called the customer service line and got a voicemail prompting me to email them. The phone keeps ringing busy. How will this issue be resolved? this app email to enter the event. https://hubs.li/Q01V-0L70, Many schools are using digital ticketing to create rewards programs for students to encourage participation in activities and events. There is something really wrong with this. The leader in high school media and technology, PlayOn! I purchased tickets for my sons baseball game. please help. Prevent apps from taking your money without permission. Were looking for our next exceptional team member with a passion for providing best-in-class customer experiences and helping us uphold and surpass our commitments to the customers we serve. Costs to purchase online is comparable if not better than the competitors. I tried loading the app on my i-Phone, but after waiting ten minutes for the software to load/configure/etc. Just remember my credentials on my phone and dont make me sign on every time. Zero stress. So, I had to purchase another ticket in order to attend the game. GoFan joined PlayOn! Costs to purchase online is comparable if not . Based on other mostly 1 star reviews this company was no where near ready to go live.. These people are pocketing our money and taking advantage of us because we want to support our love ones when they have games. Be safe from hackers and unwanted bills. I have attempted to contact Huddle with zero success. provides digital ticketing and streaming services to over 10,000 schools. Tried the website. Fantastic and quick customer service turn around . It's 100% Free to Upgrade to Digital Ticketing | GoFan Thank you! Help Please refund me for 6 tickets. Please fill out the form below or call847-648-4920. After the last update, Only half the events listed for my school have shown up in my app. Old Stufent Cards worked just fine. My log in never works. GoFan Will only 2 tickets be validated a the event and charge to our credit card? All the reviews that say great customer service must be old because I can not find any contact info to get customer service. DO NOT USE!! Millions of fans nationwide use GoFan to discover and enjoy their favorite events. I purchased 2 tickets for Saturday March 6, 2021 for basketball game at Hillsdale, Michigan. Tickets are full of ads that dont work and instead say placeholder-image. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. If there was a way to give zero stars I would. Discover which options are the fastest to get your customer service issues resolved.. This company should communicate with the stadium and not keep selling tickets when there is NO parking. Pamela F Potts 9794804538, Your trash and your company sux ass and ypu are to chicken shit to let someome call you and talk about the problems with your company, Purchased a ticket today but. Wouldnt recommend GoFan to anyone and really hate that I have to use it myself. What a terribly designed app and non existent customer service. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. ), I purchased 3 tickets for the Brazoswood vs Dickinson boysbasketball game in Dickinson, Texas, on the morning of January 25, 2022. Digital ticketing is simple for fans to use. This system never allows me to sign in. Read our latest blog to learn how GoFan provides bookkeepers with instant financial reporting and visibility into all event finances across campus. They sell many more tickets to events for which there is parking. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. FIND EVENTS Not only do the tickets now have a 20% price increase to use GoFan , but GoFan constantly pesters the user into providing location information EVERY time it opens. I have bought tickets for several games. Get started today. PrimeSport-Sports tickets, vip hospitality, events. i was charged for the ticket but do not have an email or a ticket to screen at the location how do i rectify this ? I received an email confirmation of two tickets purchased for $10. Turnkey Event Management I really wish our high school would stop using GoFan ! Gofan is crap. Can yall refund her money or put it toward another game since her tickets did not get used. So I can receive this via my phone. Tonight, I found out that these 2 teams are not playing on Saturday. To learn more about elevating the event experience for your fans with digital ticketing, contact us or check out our guide on How Schools Can Handle Fan Questions During the Playoffs. How To Get The Event QR Code And Link In Mobile HQ. At work ordered tickets for tomorrows game. Be safe from hackers and unwanted bills. Sketchy at best. From reading reviews it appears many schools use this in different formats. passes. To get the tickets, I have to find someone who can see the event listed on their app and have them send me the link. Fans can easily buy and share tickets to all school events and enjoy contactless entry. the address they need to go to is [emailprotected], Did not receive my season ticket renewal notice as I was told by our high school athletic secretary. THE FOOTBALL GAME IS TONIGHT' None show in my tickets. Single. Everything. Get GoFan company's verified web address, revenue, total contact 0, industry Travel, Recreation, and Leisure and location at Adapt.io My husband never will be able to go to games by himself because he does not have a cell. About: GoFan provides fast, easy access to high school event tickets including At Go Fan Yourself, we talk to each customer to learn what you are trying to accomplish, then we design a specific solution at a fair price. ( Twin lakes middle vs Landon middle game ), I purchased 2 tickets and I dont see them. cash to get in to the game. Shannon Streiter - Customer Success Manager - GoFan | LinkedIn No wonder it has a 3 out of 5 ratings . Upon arriving at the school we were told that the school NEVER sells tickets online and does NOT have an account with this app. A few things to note and do before cancelling: It is Very Easy to Cancel a GoFan subscription. Learn more in our latest blog. , Thousands of school finance teams across the country have improved their audit processes and outcomes with digital ticketing. I accidentally ordered 4 tickets and I only need 4 tickets. For technical issues with tickets, please contact GoFan Customer Support, service@gofan.co . I got the app and paid with Apple Pay for some tickets. Schools have seemingly adopted this platform in a response to the pandemic but it highlights a culture of profits over parents. At Go Fan Yourself, we talk to each customer to learn what you are trying to accomplish, then we design a specific solution at a fair price. Theres currently a game available now with tickets that I cant see through GoFan, but someone sent me the purchase link to from their phone. In this role, you will work closely with other Customer Experience Specialists and other cross-functional departments. No cookie-cutter approach to bidding here. Responsible for a 16 U.S. state territory, tracking all orders, returns, and any customer service issues . I am not sure how GoFan gets away with selling tickets to a school that they dont have an account with. Heres an overview of what happens at the gate: Self-service functionality can save time for schools and fans alike. ; however, my credit card was charged $15. I paid for three tickets for the Ironwood HS ,Desert Edge HS football game for Oct.23rd and did not receive a confirmation email. Reward those of us who downloaded GoFan . We have made it super easy to cancel GoFan: Buy Tickets to Events subscription at the root to avoid any and all mediums "Huddle Inc" (the developer) uses to bill you. If you havent received a refund yet, first check your bank account again. GoFan Company Contact Information | Email, Phone Number | Adapt.io Had no issues until this past Monday the app is searching and using my data! The game is in 1 hour . Discover upcoming school events and get your tickets now. Sometimes Tech just gets in the way. Your email address is the only customer information necessary to purchase a ticket. Choose GoFan: Buy Tickets to Events, then click "Uninstall". I did buy tickets three times for the tonitea Edgewood game in Ellettsville Indiana and can I get a confirmation email, I can't see the purchased ticket to the Royal High School Track & Field event at 3:00 PM today. If you are a GoFan: Sell Tickets to Events customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoFan: Sell Tickets to Events. Receive, replenish, maintain and organize all warehouse inventory. Responsible . I didnt realize the school was only selling tickets online. https://hubs.li/Q01PcC310, Extra, extra, read all about it! Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Dont purchase this app tickets in advance because EVEN if they advertise the game tickets on their site, they may not do you any good when you get there. IF I CANNOT TRANSFER THE TICKETS TO MY CELL PHONE, IS THERE ANY WAY I CAN VALIDATE THE EMAIL PAPER TICKETS AT THE GATE? I found GoFan very easy and convenient to use. . Search. This site is not secure. GoFan School Support Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily. General Fan Support; . About. Simple and quick checkout - only a few taps to complete the transaction GoFan never works. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Your real card info stays hidden. How will I get admission if I can't show tickets? As a Customer Experience Specialist, you will be responsible working with other Specialists to deliver effortless customer service to GoFan partner schools and fans. Copyright 2020 Go Fan Yourself. Click on "GoFan: Buy Tickets to Events" or "Huddle Inc" to cancel. No videos that start from scratch; just how to use once app is functioning. Along with GoFan, PlayOn! Lisa M Swader, I am a single father of four kids who attend Brandon schools in ortonville mi. Dont even bother trying to use GoFan . But at 330p. I dont recommend GoFan to anyone. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar). Bought tickets and showed up to the game only to have GoFan not load them. After reaching out on the day of the biggest game (Cass vs King) someone did reach back out via email, but with no success in reissuing me a ticket for that particular game. I cannot believe junk to come from this pandemic. my ticket conformation didnot come to my g mail acct. I should receive a credit to my account from your company for $24.00. However, GoFan is making summer camp management easier than ever by improving registration efficiency, streamlining communication, securing payments, and more. To cancel your GoFan subscription on PayPal, do the following: I used my debt card to buy 2 tickets to tonights football game and was charge twice is best known for operating the NFHS Network, which provides live and on-demand content for high school sports and activities in all 50 states and Washington, DC. I accidentally deleted my conformation email then deleted it permanently. Tap on GoFan: Buy Tickets to Events (subscription you wish to cancel). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Visit support I choose to sign in through Facebook, takes me to the same exact page on safari, click sign in through Facebook, takes me to another tab which finally is Facebook. I did not receive a email with my confirmation or my tickets it did come out of my checking account. About: GoFan provides fast, easy access to high school event tickets including We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. I did not receive tickets but was still charged twice. Creating Events in GoFanHQ Collecting additional ticket information. Learn more in our Cookie Policy. ORDER NUMBER IS 9989345. Schools love the time-saving aspects of scheduling and reporting, and fewer staff members are needed to operate an event. School forced all ticket sales over to this one company's app. So you will have to make do with some few tricks before and after subscribing on websites in the future. They are constantly working to stay on the forefront of the needs of the high school and fans in the high school space. At this point I am banned from admission to every athletic function. or state association For youth athletics, this platform should reconsider their fees and make the interface more user friendly. Have to delete and reinstall to get to the tickets. This piece of crap company just take your for events but want give you a refund if your child accidentally purchased the wrong tickets for the wrong events. As a Customer Experience Specialist, you will be responsible working with other Specialists to deliver effortless customer service to GoFan partner schools and fans. Its Friday night across America and GoFan is down. There is often some processing time before a refund is posted. For questions regarding tickets, please contact Megan Huber, mhuber@nsaahome.org . Discover and experience your favorite school events with GoFan, the leader in digital ticketing for high school athletics, performing arts, dances, camps, and more. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. but no one was able to help me I need to know what the next step is going forward. I purchased 5 tickets for this Thursdays game (Angleton vs Ball High. Fans can easily buy and share tickets to all school events and enjoy contactless entry. They responded quickly and were very gracious. Very unsatisfied with this app a total rip off. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. So far it worked fine. Im done with this garbage and will just pay cash at the gate. Every single time I have to search for the school again. One of the first districts we saw adopt GoFan beyond playoffs was a fairly urban school district that said, Hey, we're doing this because we don't want cash for our games. They felt that it was the safest thing to do for their staff. - Ryan Tos, Commissioner of CIF Central Section. These camps require significant amounts of planning and organization to run effectively. Request a demo to discover why thousands of high schools use GoFan digital ticketing to save time, increase revenue, and improve the fan experience. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. I email support and they say they are having issues. You will be responsible for paying for your own shipping costs for returning your item. Went into to Facebook to unlink accounts / then I cant get on personal email address. Ive called the schools directly to make sure they are available on the app when I dont see them. I emailed customer service and they were able to cancel my purchase the following day. Cant login w Facebook so I try registering w personal email address- says I already have account and yet no tickets in account. I purchased 3 tickets on 10/14/2020 for Westover Comprehensive High School game on 10/16/2020. Please dont use even if you have had a good experience with them. Anyone can use the site to obtain graduation digital tickets by stealing a graduating seniors ID. We have over 1,000,000 users and companies will listen to us. Im wondering if I can get a confirmation on those tickets. Thanks. I will be purchasing 2x a week i have two boys playing for the HS. To pull up the passes my son used his student email and we paid for 2 all sports passes for over $150 only then did GoFan prompt you to create a login and my son typed an invalid email address. Bought tickets on website. GoFan doesnt work great, then on top of everything you cant leave the building once youre there because, I dont know someone might not get their cut. Not really happy with this app, I purchased 4 tickets too two separate games, my daughter cheers for Cass Tech in Detroit, Mi. ( This is being typed from a husband who is trying to get his wife to stop nagging about tickets. We offer complimentary, no-obligation, on-site surveys. Fun, flexible, and collaborative work environment. This happened back in October as well, I was charged but never received the tickets. FIX IT AND FIX IT NOW!!!!!!! It has an incorrect email address for me. Save hours on bookkeeping, cash management, and account reconciliation with transparent financial reports and automated sales. Nov 12th, 4:05pm, I entered the wrong email and didn't get a confirmation number the right gmail is listed above. Customer Service: More than 99% of the time, no customer service is needed because the purchase experience is simple. Later in the day, I inadvertently deleted the e-mail with the ticket links. What is going on? Account . Ticket Availability GoFan does not organize, set policies or determine pricing for the ticketed events, season passes, or season tickets. High end tech offices and WFH flexibility. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. The only way to communicate with them if you have a problem is email. GoFan - The largest high school ticketing solution in the U.S. I also give this organization the big crapola rating. Everything loads really fast. In this role, you will work closely with other Customer Experience Specialists and other cross-functional departments. We will also notify you of the approval or rejection of your refund. this app refunded our tickets within about 30min of my request. The leader in high school media and technology, PlayOn! 5900 Windward ParkwaySuite 250 Alpharetta, GA 30005. Purchased tickets and the other team cancelled the game 2 hours after I HAD to purchase through GoFan. 334)657-4592 and I see NO phone number for your company, HEEEEELP, I am having trouble purchasing tickets. Thank you. Otherwise, can i get a refund. 9 GoFan reviews in Atlanta, GA. A free inside look at company reviews and salaries posted anonymously by employees. Together, GoFan and the NFHS Network provide streaming and digital ticketing services to nearly 10,000 high schools nationwide. Change The Date And Time For Your Event In Mobile HQ. But what does that mean Proverbs 14:1:Every wise woman buildeth her house: but the foolish plucketh it down with her hands.
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