Holland America Line: Reviews, Complaints, Customer Claims, Page 2 We look forward to chatting with you during our hours listed below: Monday - Friday 6am-6pm Pacific Saturday - Sunday 7am-3:30pm Pacific Holiday hours may differ from above stated hours I have booked with Prestige and HA previously, and never had any issues. Holland America Customer Service Representative Reviews. Airline scammers are posing as fake call centers, Consumer Alert: Double-check the name on your airline ticket, or else , Annoyed on a plane? Complaints for Holland America Line - Better Business Bureau Rating is calculated based on 842 reviews and is evolving. . According to our analysis, Holland America Line appears to be offering travel services on their website. After multiple other calls, I ended ** in the solutions department with ****, who tried his best to help. Forgot Password. 2023 Trustpilot, Inc. All rights reserved. This is not HAL's fault. Jan 8 - Jan 15 Nieuw Amsterdam cruise. Sad to say, I have been trying to resolve my matter from Dec 2022. We had a hard time w/ travel insurance the first time too. Holland America Customer Service Representative Interview Questions While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt. (Good for him!). Only nice part was the room. On the last day after we said goodbye to our tour director, we received our luggage to our room while we were gone to dinner. I will never travel on this cruise line again. Assisting Agent: Angeline SAFETY NOTICE: ComplaintsBoard has analyzed Holland America Line and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. The food on the Lido deck was a little better then cafeteria food. I was told the refund was approved and it would be a little longer. Passengers are breaking fare rules to save money. My wife spent almost two hours on the phone today trying to sort out an issue we have with a shore excursion. Work Life Balance. On April 10, 2023, our TA checked on the refund again and was advised that this should have already been handled already, and it was being escalated to Supervisor. Here's more information about the Elliott Responsiveness Ratings. Your profile says you are in Asia, and most people who might respond here are residents of the US and Canada. Maybe then we would get straight answers when we call. My feeling is someone should be able to do something about it. Filter by Topic. It is up to the consumer to be aware of the conditions when they make a purchase. That's what I consider the OP's problem. Getting someone. The food in the complintary diner was good but think it could have been larger portions. Holland America Line: Ask a Question - Cruise Critic I am still on the Zuiderdam at the tail end of a 21 days Rotterdam-Rotterdam Artic Circle cruise.It's been the worst cruise experience I have had. The wait staff, however, are very nice.There are many cruise lines to choose from. Fortunately our big box TA went to bat for us and made us whole. I just wondered if anyone here has had any similar experiences,can offer any advice or direct me to someone who may be able to help. We are so upset and we will not let this pass. As a matter of policy, BBB does not endorse any product, service or business. Purchased watches which led to the most horrible and violating experience between ship staff and Florida Customs Officers. The ship and the direct service staff are excellent, but the staff at Guest relations, while friendly, are unable to resolve anything. Won't be booking with Holland America again & the people that I told to book I will be telling them to go elsewhere. Desired outcome: Holland America Line deals in a variety of industries, such as hospitality and tourism and offers products such as Cruises, 78 Now I will try to make you understand why I am very insistent in asking you for clarification. My husband and I just returned from an Alaskan cruise with Holland America on the Eurodam and it was fantastic. Please click on the country abbreviation in the search box below to change to a different country location. It is all in your booking confirmation under IMPORTANT NOTICES. To make matters worse, HA owns the pre-tour hotel. Just got off phone. *This company may be headquartered in or have additional locations in another country. Our scan shows Holland America Line website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. If you encounter any kind of problem or issue they will not help you or offer to compensate you in any way even when it is their error due to their own incompetence. #1 Posted September 20, 2022 (edited) We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. NO CREDITS FOR FUTURE CRUISES. Sail date: May 20, 2023 / Traveled as: Couple. We haven't cruised without it for about 20 years. By The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It would take me a minimum of five tries, every time, to successfully log in. I told them it was our 25 th anniversary and they sent us cupcakes that were not gluten free. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Showing all complaints Sort Initial Complaint 06/03/2023 Complaint Type: Problems with Product/Service Status: Answered On May 31 received an email from Holland saying our cruise has been. Holland America Cruises Customer Reviews Overall Rating 4.2 Accommodations 4.2 Itinerary 4.3 Professional Staff 4.4 Repeat with Operator 4.1 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Holland America Cruises Older crowd as well. Hollandamerica.com you are considering visiting, which is associated with Holland America Line, is very old. On this point, I don't think that HAL is alone in the cruise industry, and the only time that I had a major complaint to be resolved with Celebrity, I did exactly what Copper10-8 suggests and wrote to CEO Michael Bailey. DH broke his hip right after final payment, and we got our money back since we had travel insurance. No hard copy of my statement given at end of cruise Friday 27 Jan 2023 In comparison with other cruises I've taken, I would not sail Holland America again. Our history and love for Alaska stretch back over 75 years, and it shows. Many phone calls and multiple trips to customer service produced no results. The UK phone number tha i use is +44 23 80650 5000 followed by Option 1, then option 5. Best Price Guarantee Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. the 07/09/ 2022 I booked an other cruise montrel-boston, i could not used the 600.00 $ us, because my booking was in Canadian $, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. International Association of Better Business Bureaus. Free interview details posted anonymously by Holland America interview candidates. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Holland America Line, Holland America Line earns 91% level of Trustworthiness. MARINER ID OR EMAIL ADDRESS. 2023 Holland America Reviews: Cruise Lines - ConsumersAdvocate.org For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was offered $50.00 as compensation. . If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Additionally, the booking had $850 onboard credit (***) attached to it ($225/person *** for onboard booking and $200/person *** for early booking bonus). The last five or six cruises, we've have ended up in medical nearly every trip! We have been working with Holland America since beginning of September 2022 in regards to the cruise portion of our trip that was canceled due to Covid. Payment of the monies owing to me. Really? She is also the chief executive leading the shared professional services division supporting these cruise lines in addition to . Room service was ridiculous. In examples like this I have no sympathy for anyone who fails to purchase trip cancellation insurance and then complains about losing their money when they have to cancel. For this 21 day cruise it added up to $****. Claim your profile to access Trustpilots free business tools and connect with customers. 12 weeks and still not received a refund that I was promised. Holland America Line Reviews | Read Customer Service Reviews of Second, the erroneous information provided by the PCC. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I haven't even departed yet and I am already sorry that I booked with Holland America. The fact that this is the level of "service" we received is highly disturbing. Dear Holland America,I received a casino email offer on the 3rd of May. Hold it for ransom. Copyright 19952023 The Independent Traveler, Inc. We found clear and detailed contact information for Holland America Line. $9.84 per hour. This is followed by more elevator music and that repeated "your call is very important to usblah, blah, blah" message. We called and were told told we would receive a refund from Holland. You might be a dishonest customer if Amazon does this to you, Warning! It is now May 1st 2023 and we have received no reimbursement. Guest Service Agent. How difficult can that be ?and anyway how can you authorise my card without my signature.HAL Kindly refund my money with an apology and adequate compensation for the gross inconvenience.Not good enough! You also did not provide any detail (cancellation date, sailing date, itinerary) which alwaysaffects the ability to get a refund. Mindboggling how poor customer service is. Low sugar no sugar veg options the works.The staff plain excellent!Best Ive seen on any cruise ship and Ive done about 5 different cruise lines including princess royal carribean Cunard and HAl. DREADFUL EXPERIENCE BEFORE WE HAVE EVEN BOARDED THE ***** We had hoped to have spent this 1 hour+ enjoying a buffet or promenading around the decks. 1. Note that the OP didn't make the cancellation based on the condition thatfuture cruise credit were tobemade available, something that the PCC only mentioned when the cruises were cancelled for medical reasons. Metro Office Park 7 calle 1 Suite 204, Guaynabo, PR 00968, 2 lower beds convertible to 1 queen-size bed, Sliding glass doors lead into the walk-around Lower Promenade Deck, Reserved teak deck chairs just outside your door, 2 lower beds convertible to 1 queen size-bed, Located near the Greenhouse Spa and Salon featuring yoga mats and iPod docking station, Approximately 292 square feet including veranda, Full-size whirlpool bath and shower with additional shower stall, Approximately 506 to 590 square feet including veranda, 2 lower beds convertible to 1 king-size bed, Full-size whirlpool bath, shower and additional shower stall, Approximately 1,357 square feet including veranda, Oversize whirlpool bath and shower with additional shower stall, Approximately 228 to 420 square feet including veranda, Located near Greenhouse Spa and Salon featuring yoga mats and an iPod docking station, 2 bathrooms with one bathtub, shower, sink, and toilet, Complimentary mimosas with in-suite breakfast, Complimentary sparkling wine served in the Neptune Lounge upon embarkation, Complimentary laundry, pressing, and dry cleaning service, Cold hors doeuvres served before dinner each evening on request, Corsages and boutonnieres in suite at embarkation, Flexibility to choose the dining style you prefer, Variety of staterooms and suites available, Array of shore excursion activities with something for everyone, Get expert advice from a travel professional near your area. Please help Case number ************, Holland America agreed to reimburse me $1620.42 regarding events around a cruise scheduled in April of 2022. +1 323-376-8097 Great customer service. Home Holland America Customer Service Contacts. and updated on June 9, 2023. Line for manual check in moving at a glacial pace since only four counters open and no initiative to move staff from useless automated machines to manual check in counters. Cruise ports were ill planned, with absurdly short layovers. We took our trip in November and kept trying to get a resolution till February. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. I can understand that if we had waited until the 9th to contact Holland it would be too late but we started this on the 3rd of May with the email and still nobody seems to want to honor it. The food was so bland and dining room food was the same as the cafeteria food only difference is they waited on you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Cabin 5007. It was a cruise/land/rail experience. This makes for some very upset and angry HA cruisers. We were on Nieuw Amsterdam 7 day Western Caribbean. Holland America Line review: Guest relations or customer service D Dixiecruises of Rock Springs, US Mar 09, 2023 5:58 pm EST Featured review I'm 3 star, 6th cruise in 4/1/23, called Guest Relations or Customer service today. Verification can help ensure real people write reviews about real companies. Luckily I called down to ask and they said NO. Do these thieves ever reimburse their clients? Holland America Line website is deemed to be popular and indicating that it receives a high volume of traffic. While Holland America Line has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Customer service is poorly trained all the way around. The room Stewart's were very good and our waiters for dinner were great. Also a supervisor contact name will be helpful to discus this issue. My Visa credit card was charged immediately in the amount of $41.30, for which I have written confirmation. PASSWORD. Holland America Cruises Reviews - 1497 Reviews - AffordableTours.com Here are 8 tips for writing great reviews. Note that complaint text that is displayed might not represent all. The language barrier made it difficult for me to hear what was going on. Holland America Line reviews first appeared on Complaints Board on Oct 6, 2008. Make sure you click Allow or Grant Permission if your browser asks for your location. This was my first cruise traveling with my husband and immediate family. I believe HAL should have honoured what the consultant said. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. they said it was a special promotion and because we bought it before the cruise we were not entitled to a refund even tho we did not use any of the have it all after one day. Fundamental issue with automated facial recognition machines not working. Find Cruise Packages for Holland America's Award-Winning Cruises HAL is not being sinister if they are actingwithin those Terms & Conditions. Their website is difficult to navigate and their customer service is simply non-existent. I was informed that they were able to accommodate me. ! The TA did manage to convert the penalty to future credit. Companies can ask for reviews via automatic invitations. Subsequently, after several weeks of not hearing from HA either by phone or email--and not receiving a refund--I started calling their Customer Service number. Hi, I'm new to this forum and relatively new to cruises having done only a couple before. Really lovely. excursion by a tour guide and charged moreWe empathize with the frustration and confusion this causedPlease know that Holland America Line contracts with outside vendors to offer excursions for our guestsWe don't . For my TSA precheck will be OK advised no it won't I spoke to my government and it Hello To place my "bon voyage package" order before the cruise embarks on 06/04/2023. Further, HAL offers (at least in the US) different fare types, some of which are non-refundable, but naturally the price is lower. Sailed on the brand new Rotterdam. Our TA was just as shocked as us. So many excellent workers, with such genuinely sweet temperaments. Although I had not taken out cancellation protection insurance, I was told by my 'personal cruise consultant' when I cancelledthat I would be able to swap the two cancelled cruises to two later ones "that are of the same value or more". Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. I continued to test myself for an additional 3 times, every other day and continued to be negative. Upon my friend's return from her cruise, I asked her if she had received the Prosecco, and she told me that she did noton her birthday as I had arranged or at any other time while she was aboard the ship. The 29/i06/ 2018 I made a future cruise deposit of 600.00 us $ By We finally returned to the disembarkation port, and the ship transfer actually broke down in the middle of the airport! I will post a full detailed review here on my dreadful cruise experience with the HAL Zuiderdam. I emailed the company and was told there was a cheque in the post. I dont think anyone here has answers for you (other than to always understand any contract you enter intobefore making payment, and alwayspurchase trip cancellation insurance in the future). 19952023, The Independent Traveler, Inc. I was told that eventhough I thought I was getting it (I had all of the information for the insurance & everything else we booked for the cruise) it's not on our file so too bad so sad. (so 023 806505000 should work for you). Add Cruise Critic's Community Forums to your iPhone's Home Screen! Holland America Line Reviews, Complaints, Customer Service - Revdex.com We highly recommend Holland America and will definitely use them for our next cruise. A solution that corrects the original error, but does nothing to solve the OP's problem. Full Payment: June 06, 2023 Again, while the PCC erred initially, his mistakecost the OP nothing. Case: 1-9332240712 Booking: XJXL9Q We are still waiting for REFUND of TAXES, PORT FEES, and TRANSFER from Ship to Airport. Share your photos and videos with others to prove the truth of your words. We decided we would like to take the 11-day Adriatic Dream on October 29, 2023, on Nieuw Statendam. Reset. Nearly every time was like that for a week.The fact we had to pre-pay a ridiculous amount in tips for this awful service was a joke. Submit a complaint and get your issue resolved. Also a supervisor contact name will be helpful to discus this issue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Just got off phone. This will surely increase the credibility of your complaint. So, you need to know what fare type you booked under. See details. I would like this complaint to find its way to Mr. Michael Smith Senior Vice President, Guest Experience & Product Development at Holland America Line. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise. They keep promising to return our money and its been since August ! Contact Us Need Help Planning Your Cruise Vacation? Reservation placed via computer for initial contact and phone for completing a reservation for Alaska cruise. I was told in no uncertain terms that the $'s would be posted that night to my credit card on file. Here I have to agree with the OP. Attention airline passengers: You need a dress code! Holland America wants $40 in postage just sent it to her home in Eugene, Oregon or $35 to send it to my home in San Diego the cruise ship home is in San Diego, I could very easily go and pick up the hat. Please begin by refreshing the page to see if your location populates the Near field. Would Not use this HAL again, Ship very tired, guest services very bad, on board activities bad, theatre seating very uncomfortable, food just about ok if you like chicken, 2 pianos competing with one arm bandits, excursions very expensive, they have renamed the BB king lounge to Rock & Roll bar without changing signage on ship.On our recent cruise holiday with Holland America we had this experience when flying home..On weds 14th, Vueling ( BA carriers ) sent us an email saying our flight home was cancelled ( Friday 16th 10.50 BCN to LGW ) said they would send us another email with new flight details - of which we never received.Still waiting for reply from HAL. Holland America Line Phone, Email, Address, Customer Service Contacts We will get Future Cruise Credit for the canceled cruise. I have the letter proving the approval. Customer Reviews are not used in the calculation of BBB Rating. All courtesy of insurance. They could care less and have no reservations about outright lying to passengers. Product shipment, payment, communication, billing, and any kind of service-related complaint about Holland America Line can be filed via the specific Holland America Line complaint section. Talk about sticking it to the senior veterans. weeks before an employee calls me back. I had tested myself before they did their test (both Antigen tests-not PCR) and my result was negative. Hacker fares are wrong but not as wrong as this, please contact our team at Elliott Advocacy through this form. I was told the approved reimbursement request went to the bank on January 5, 2023 for payment. But at no point did anyone ever call and tell me my luggage had been confiscated.The food is mediocre and the customer service is garbage. Holland America Line Reviews | Read Customer Service Reviews of I can come pick it up. They refuse to let me pick up the hat and said it has to me mailed, the hat only has sentimental value as it was a very special day when my daughter and I purchase it. We have called. I guess Holland America believes, finders keepers, losers weepers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Today our cruise would start in Civitavecchia but we did not go and will loose the funds. Im sure I dont recommend Holland America. The cruise credit has been processed to our account. But we decided to go ahead and pay for it. Too bad the dispensers were broken in the bathroom. Anyone can write a Trustpilot review. Learn More FOOD & WINE Tours What is Holland America Line's Instagram? [edited]. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Does HAL have a "customer service" department? I even submitted the receipts again. What industry does Holland America Line compete in? After booking your cruise, log in to learn more and purchase your shore excursions. I was first told I would be paying one rate total for all three members of my party. We did everything possible to get it while we were having fun on vacation in another country. Don 't Starve: Pocket Edition Guide, Is It Safe To Drive From Massachusetts To Florida, Articles H
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holland america customer service complaints

holland america customer service complaints

Very good company to work for, you stay busy all day so if you don't want to work then this is not the company for you, all the guests that call in are mostly repeat and they are loyal to Holland America. Im sure they would charge you for the air we breathe if they could. Are they breaking the law? If the TA or PCC has made a mistake (humans sometimes do that) you are still obligated to the terms of the contract you agreed to. On July 19,2022 I received a letter from Holland America stating my request was granted and I should receive payment of $4280.00 in 6-8 weeks. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. . Glassdoor has 750 Holland America reviews submitted anonymously by Holland America employees. I reached out on Ask PEI inquiring about NOT a happy customer with Holland America Cruise Line! Holland America Line: Reviews, Complaints, Customer Claims, Page 2 We look forward to chatting with you during our hours listed below: Monday - Friday 6am-6pm Pacific Saturday - Sunday 7am-3:30pm Pacific Holiday hours may differ from above stated hours I have booked with Prestige and HA previously, and never had any issues. Holland America Customer Service Representative Reviews. Airline scammers are posing as fake call centers, Consumer Alert: Double-check the name on your airline ticket, or else , Annoyed on a plane? Complaints for Holland America Line - Better Business Bureau Rating is calculated based on 842 reviews and is evolving. . According to our analysis, Holland America Line appears to be offering travel services on their website. After multiple other calls, I ended ** in the solutions department with ****, who tried his best to help. Forgot Password. 2023 Trustpilot, Inc. All rights reserved. This is not HAL's fault. Jan 8 - Jan 15 Nieuw Amsterdam cruise. Sad to say, I have been trying to resolve my matter from Dec 2022. We had a hard time w/ travel insurance the first time too. Holland America Customer Service Representative Interview Questions While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt. (Good for him!). Only nice part was the room. On the last day after we said goodbye to our tour director, we received our luggage to our room while we were gone to dinner. I will never travel on this cruise line again. Assisting Agent: Angeline SAFETY NOTICE: ComplaintsBoard has analyzed Holland America Line and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. The food on the Lido deck was a little better then cafeteria food. I was told the refund was approved and it would be a little longer. Passengers are breaking fare rules to save money. My wife spent almost two hours on the phone today trying to sort out an issue we have with a shore excursion. Work Life Balance. On April 10, 2023, our TA checked on the refund again and was advised that this should have already been handled already, and it was being escalated to Supervisor. Here's more information about the Elliott Responsiveness Ratings. Your profile says you are in Asia, and most people who might respond here are residents of the US and Canada. Maybe then we would get straight answers when we call. My feeling is someone should be able to do something about it. Filter by Topic. It is up to the consumer to be aware of the conditions when they make a purchase. That's what I consider the OP's problem. Getting someone. The food in the complintary diner was good but think it could have been larger portions. Holland America Line: Ask a Question - Cruise Critic I am still on the Zuiderdam at the tail end of a 21 days Rotterdam-Rotterdam Artic Circle cruise.It's been the worst cruise experience I have had. The wait staff, however, are very nice.There are many cruise lines to choose from. Fortunately our big box TA went to bat for us and made us whole. I just wondered if anyone here has had any similar experiences,can offer any advice or direct me to someone who may be able to help. We are so upset and we will not let this pass. As a matter of policy, BBB does not endorse any product, service or business. Purchased watches which led to the most horrible and violating experience between ship staff and Florida Customs Officers. The ship and the direct service staff are excellent, but the staff at Guest relations, while friendly, are unable to resolve anything. Won't be booking with Holland America again & the people that I told to book I will be telling them to go elsewhere. Desired outcome: Holland America Line deals in a variety of industries, such as hospitality and tourism and offers products such as Cruises, 78 Now I will try to make you understand why I am very insistent in asking you for clarification. My husband and I just returned from an Alaskan cruise with Holland America on the Eurodam and it was fantastic. Please click on the country abbreviation in the search box below to change to a different country location. It is all in your booking confirmation under IMPORTANT NOTICES. To make matters worse, HA owns the pre-tour hotel. Just got off phone. *This company may be headquartered in or have additional locations in another country. Our scan shows Holland America Line website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. If you encounter any kind of problem or issue they will not help you or offer to compensate you in any way even when it is their error due to their own incompetence. #1 Posted September 20, 2022 (edited) We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. NO CREDITS FOR FUTURE CRUISES. Sail date: May 20, 2023 / Traveled as: Couple. We haven't cruised without it for about 20 years. By The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It would take me a minimum of five tries, every time, to successfully log in. I told them it was our 25 th anniversary and they sent us cupcakes that were not gluten free. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Showing all complaints Sort Initial Complaint 06/03/2023 Complaint Type: Problems with Product/Service Status: Answered On May 31 received an email from Holland saying our cruise has been. Holland America Cruises Customer Reviews Overall Rating 4.2 Accommodations 4.2 Itinerary 4.3 Professional Staff 4.4 Repeat with Operator 4.1 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Holland America Cruises Older crowd as well. Hollandamerica.com you are considering visiting, which is associated with Holland America Line, is very old. On this point, I don't think that HAL is alone in the cruise industry, and the only time that I had a major complaint to be resolved with Celebrity, I did exactly what Copper10-8 suggests and wrote to CEO Michael Bailey. DH broke his hip right after final payment, and we got our money back since we had travel insurance. No hard copy of my statement given at end of cruise Friday 27 Jan 2023 In comparison with other cruises I've taken, I would not sail Holland America again. Our history and love for Alaska stretch back over 75 years, and it shows. Many phone calls and multiple trips to customer service produced no results. The UK phone number tha i use is +44 23 80650 5000 followed by Option 1, then option 5. Best Price Guarantee Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. the 07/09/ 2022 I booked an other cruise montrel-boston, i could not used the 600.00 $ us, because my booking was in Canadian $, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. International Association of Better Business Bureaus. Free interview details posted anonymously by Holland America interview candidates. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Holland America Line, Holland America Line earns 91% level of Trustworthiness. MARINER ID OR EMAIL ADDRESS. 2023 Holland America Reviews: Cruise Lines - ConsumersAdvocate.org For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was offered $50.00 as compensation. . If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Additionally, the booking had $850 onboard credit (***) attached to it ($225/person *** for onboard booking and $200/person *** for early booking bonus). The last five or six cruises, we've have ended up in medical nearly every trip! We have been working with Holland America since beginning of September 2022 in regards to the cruise portion of our trip that was canceled due to Covid. Payment of the monies owing to me. Really? She is also the chief executive leading the shared professional services division supporting these cruise lines in addition to . Room service was ridiculous. In examples like this I have no sympathy for anyone who fails to purchase trip cancellation insurance and then complains about losing their money when they have to cancel. For this 21 day cruise it added up to $****. Claim your profile to access Trustpilots free business tools and connect with customers. 12 weeks and still not received a refund that I was promised. Holland America Line Reviews | Read Customer Service Reviews of Second, the erroneous information provided by the PCC. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I haven't even departed yet and I am already sorry that I booked with Holland America. The fact that this is the level of "service" we received is highly disturbing. Dear Holland America,I received a casino email offer on the 3rd of May. Hold it for ransom. Copyright 19952023 The Independent Traveler, Inc. We found clear and detailed contact information for Holland America Line. $9.84 per hour. This is followed by more elevator music and that repeated "your call is very important to usblah, blah, blah" message. We called and were told told we would receive a refund from Holland. You might be a dishonest customer if Amazon does this to you, Warning! It is now May 1st 2023 and we have received no reimbursement. Guest Service Agent. How difficult can that be ?and anyway how can you authorise my card without my signature.HAL Kindly refund my money with an apology and adequate compensation for the gross inconvenience.Not good enough! You also did not provide any detail (cancellation date, sailing date, itinerary) which alwaysaffects the ability to get a refund. Mindboggling how poor customer service is. Low sugar no sugar veg options the works.The staff plain excellent!Best Ive seen on any cruise ship and Ive done about 5 different cruise lines including princess royal carribean Cunard and HAl. DREADFUL EXPERIENCE BEFORE WE HAVE EVEN BOARDED THE ***** We had hoped to have spent this 1 hour+ enjoying a buffet or promenading around the decks. 1. Note that the OP didn't make the cancellation based on the condition thatfuture cruise credit were tobemade available, something that the PCC only mentioned when the cruises were cancelled for medical reasons. Metro Office Park 7 calle 1 Suite 204, Guaynabo, PR 00968, 2 lower beds convertible to 1 queen-size bed, Sliding glass doors lead into the walk-around Lower Promenade Deck, Reserved teak deck chairs just outside your door, 2 lower beds convertible to 1 queen size-bed, Located near the Greenhouse Spa and Salon featuring yoga mats and iPod docking station, Approximately 292 square feet including veranda, Full-size whirlpool bath and shower with additional shower stall, Approximately 506 to 590 square feet including veranda, 2 lower beds convertible to 1 king-size bed, Full-size whirlpool bath, shower and additional shower stall, Approximately 1,357 square feet including veranda, Oversize whirlpool bath and shower with additional shower stall, Approximately 228 to 420 square feet including veranda, Located near Greenhouse Spa and Salon featuring yoga mats and an iPod docking station, 2 bathrooms with one bathtub, shower, sink, and toilet, Complimentary mimosas with in-suite breakfast, Complimentary sparkling wine served in the Neptune Lounge upon embarkation, Complimentary laundry, pressing, and dry cleaning service, Cold hors doeuvres served before dinner each evening on request, Corsages and boutonnieres in suite at embarkation, Flexibility to choose the dining style you prefer, Variety of staterooms and suites available, Array of shore excursion activities with something for everyone, Get expert advice from a travel professional near your area. Please help Case number ************, Holland America agreed to reimburse me $1620.42 regarding events around a cruise scheduled in April of 2022. +1 323-376-8097 Great customer service. Home Holland America Customer Service Contacts. and updated on June 9, 2023. Line for manual check in moving at a glacial pace since only four counters open and no initiative to move staff from useless automated machines to manual check in counters. Cruise ports were ill planned, with absurdly short layovers. We took our trip in November and kept trying to get a resolution till February. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. I can understand that if we had waited until the 9th to contact Holland it would be too late but we started this on the 3rd of May with the email and still nobody seems to want to honor it. The food was so bland and dining room food was the same as the cafeteria food only difference is they waited on you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Cabin 5007. It was a cruise/land/rail experience. This makes for some very upset and angry HA cruisers. We were on Nieuw Amsterdam 7 day Western Caribbean. Holland America Line review: Guest relations or customer service D Dixiecruises of Rock Springs, US Mar 09, 2023 5:58 pm EST Featured review I'm 3 star, 6th cruise in 4/1/23, called Guest Relations or Customer service today. Verification can help ensure real people write reviews about real companies. Luckily I called down to ask and they said NO. Do these thieves ever reimburse their clients? Holland America Line website is deemed to be popular and indicating that it receives a high volume of traffic. While Holland America Line has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Customer service is poorly trained all the way around. The room Stewart's were very good and our waiters for dinner were great. Also a supervisor contact name will be helpful to discus this issue. My Visa credit card was charged immediately in the amount of $41.30, for which I have written confirmation. PASSWORD. Holland America Cruises Reviews - 1497 Reviews - AffordableTours.com Here are 8 tips for writing great reviews. Note that complaint text that is displayed might not represent all. The language barrier made it difficult for me to hear what was going on. Holland America Line reviews first appeared on Complaints Board on Oct 6, 2008. Make sure you click Allow or Grant Permission if your browser asks for your location. This was my first cruise traveling with my husband and immediate family. I believe HAL should have honoured what the consultant said. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. they said it was a special promotion and because we bought it before the cruise we were not entitled to a refund even tho we did not use any of the have it all after one day. Fundamental issue with automated facial recognition machines not working. Find Cruise Packages for Holland America's Award-Winning Cruises HAL is not being sinister if they are actingwithin those Terms & Conditions. Their website is difficult to navigate and their customer service is simply non-existent. I was informed that they were able to accommodate me. ! The TA did manage to convert the penalty to future credit. Companies can ask for reviews via automatic invitations. Subsequently, after several weeks of not hearing from HA either by phone or email--and not receiving a refund--I started calling their Customer Service number. Hi, I'm new to this forum and relatively new to cruises having done only a couple before. Really lovely. excursion by a tour guide and charged moreWe empathize with the frustration and confusion this causedPlease know that Holland America Line contracts with outside vendors to offer excursions for our guestsWe don't . For my TSA precheck will be OK advised no it won't I spoke to my government and it Hello To place my "bon voyage package" order before the cruise embarks on 06/04/2023. Further, HAL offers (at least in the US) different fare types, some of which are non-refundable, but naturally the price is lower. Sailed on the brand new Rotterdam. Our TA was just as shocked as us. So many excellent workers, with such genuinely sweet temperaments. Although I had not taken out cancellation protection insurance, I was told by my 'personal cruise consultant' when I cancelledthat I would be able to swap the two cancelled cruises to two later ones "that are of the same value or more". Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. I continued to test myself for an additional 3 times, every other day and continued to be negative. Upon my friend's return from her cruise, I asked her if she had received the Prosecco, and she told me that she did noton her birthday as I had arranged or at any other time while she was aboard the ship. The 29/i06/ 2018 I made a future cruise deposit of 600.00 us $ By We finally returned to the disembarkation port, and the ship transfer actually broke down in the middle of the airport! I will post a full detailed review here on my dreadful cruise experience with the HAL Zuiderdam. I emailed the company and was told there was a cheque in the post. I dont think anyone here has answers for you (other than to always understand any contract you enter intobefore making payment, and alwayspurchase trip cancellation insurance in the future). 19952023, The Independent Traveler, Inc. I was told that eventhough I thought I was getting it (I had all of the information for the insurance & everything else we booked for the cruise) it's not on our file so too bad so sad. (so 023 806505000 should work for you). Add Cruise Critic's Community Forums to your iPhone's Home Screen! Holland America Line Reviews, Complaints, Customer Service - Revdex.com We highly recommend Holland America and will definitely use them for our next cruise. A solution that corrects the original error, but does nothing to solve the OP's problem. Full Payment: June 06, 2023 Again, while the PCC erred initially, his mistakecost the OP nothing. Case: 1-9332240712 Booking: XJXL9Q We are still waiting for REFUND of TAXES, PORT FEES, and TRANSFER from Ship to Airport. Share your photos and videos with others to prove the truth of your words. We decided we would like to take the 11-day Adriatic Dream on October 29, 2023, on Nieuw Statendam. Reset. Nearly every time was like that for a week.The fact we had to pre-pay a ridiculous amount in tips for this awful service was a joke. Submit a complaint and get your issue resolved. Also a supervisor contact name will be helpful to discus this issue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Just got off phone. This will surely increase the credibility of your complaint. So, you need to know what fare type you booked under. See details. I would like this complaint to find its way to Mr. Michael Smith Senior Vice President, Guest Experience & Product Development at Holland America Line. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise. They keep promising to return our money and its been since August ! Contact Us Need Help Planning Your Cruise Vacation? Reservation placed via computer for initial contact and phone for completing a reservation for Alaska cruise. I was told in no uncertain terms that the $'s would be posted that night to my credit card on file. Here I have to agree with the OP. Attention airline passengers: You need a dress code! Holland America wants $40 in postage just sent it to her home in Eugene, Oregon or $35 to send it to my home in San Diego the cruise ship home is in San Diego, I could very easily go and pick up the hat. Please begin by refreshing the page to see if your location populates the Near field. Would Not use this HAL again, Ship very tired, guest services very bad, on board activities bad, theatre seating very uncomfortable, food just about ok if you like chicken, 2 pianos competing with one arm bandits, excursions very expensive, they have renamed the BB king lounge to Rock & Roll bar without changing signage on ship.On our recent cruise holiday with Holland America we had this experience when flying home..On weds 14th, Vueling ( BA carriers ) sent us an email saying our flight home was cancelled ( Friday 16th 10.50 BCN to LGW ) said they would send us another email with new flight details - of which we never received.Still waiting for reply from HAL. Holland America Line Phone, Email, Address, Customer Service Contacts We will get Future Cruise Credit for the canceled cruise. I have the letter proving the approval. Customer Reviews are not used in the calculation of BBB Rating. All courtesy of insurance. They could care less and have no reservations about outright lying to passengers. Product shipment, payment, communication, billing, and any kind of service-related complaint about Holland America Line can be filed via the specific Holland America Line complaint section. Talk about sticking it to the senior veterans. weeks before an employee calls me back. I had tested myself before they did their test (both Antigen tests-not PCR) and my result was negative. Hacker fares are wrong but not as wrong as this, please contact our team at Elliott Advocacy through this form. I was told the approved reimbursement request went to the bank on January 5, 2023 for payment. But at no point did anyone ever call and tell me my luggage had been confiscated.The food is mediocre and the customer service is garbage. Holland America Line Reviews | Read Customer Service Reviews of I can come pick it up. They refuse to let me pick up the hat and said it has to me mailed, the hat only has sentimental value as it was a very special day when my daughter and I purchase it. We have called. I guess Holland America believes, finders keepers, losers weepers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Today our cruise would start in Civitavecchia but we did not go and will loose the funds. Im sure I dont recommend Holland America. The cruise credit has been processed to our account. But we decided to go ahead and pay for it. Too bad the dispensers were broken in the bathroom. Anyone can write a Trustpilot review. Learn More FOOD & WINE Tours What is Holland America Line's Instagram? [edited]. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Does HAL have a "customer service" department? I even submitted the receipts again. What industry does Holland America Line compete in? After booking your cruise, log in to learn more and purchase your shore excursions. I was first told I would be paying one rate total for all three members of my party. We did everything possible to get it while we were having fun on vacation in another country.

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