Changing the site selection will update the primary navigation Contact Public Affairs for assistance with all media and communication requests. For questions about Mass General Brigham ACO. How much do Mass General Brigham Customer Service jobs pay? If you are a former employee and wish to receive a copy of your W2 form, please contact the Payroll office at 617-726-2148. The Commonwealth of Massachusetts requires that a patient pay a surcharge whenever the patient liability for a visit is greater than or equal to $10,000. Mass General Brigham Health Plan is proud to provide MassHealth insurance coverage to members of Mass General Brigham ACO. Office Number Main Switchboard 617-726-2000 Patient Information 617-726-2000 Find a Doctor 617-726-5800 Registration and Referral Center 866-211-6588 International Patient Center Search the Massachusetts General Hospital directory or find a doctor, department, media contact or other hospital service. You can also learn more about your behavioral health benefits in the section above. You can also download the form below and follow the instructions to submit your reimbursement request. For more information about these cookies and the data If you have an active Patient Gateway account and your provider uses online billing, you will be able to pay your bill online. Learn more about Mass Generals appointment and referral process for new and existing patients or for referring physicians. Patient Billing Solutions Mass General Brigham399 Revolution Drive, Suite 410 Somerville, MA 021451462. A Mass General Brigham primary care provider will look after your care. Member Behavioral Health Reimbursement Claim Form. Accessibility at Mass General We have remained at the forefront of medicine by fostering a culture of collaboration, pushing the boundaries of medical research, educating the brightest medical minds and maintaining an unwavering commitment to the diverse communities we serve. You can find a provider training video and list of frequently asked questions on our Mass General Brigham ACO for Providers page. Note: A PCR must be at least 18 years old.Access to a teen patient is limited. Somerville, MA 02145-1462. If you forgot your password, click the. I am looking to access my medical records through Mass General Brigham Patient Gateway. P.O. If you have billing related questions, please call the phone number on your billing statement. Hours: Monday through Friday, 8:00 AM 5:00 PM. Welcome to the member resource center.Get quick links to the tools and resources our members use most. Computer- and email-related problems cannot be addressed by sending an email through this website, so please contact the IS Service Desk directly. on the page. This survey is quick and private. Use the Prescription Drug Reimbursement Form to file an eligible prescription drug claim reimbursement. When your visit takes place in a hospital outpatient location, there will typically be two charges which may result in you paying more for your visit than if you are seen in a physician office. If you would like to schedule an appointment, please call 877-442-3324. For a complete list of providers within the Mass General Brigham ACO network please visit our directory. Innovations from Mass General Brigham Health Plan, Support for members who are Compass Medical patients, Find free community resources and social services, Get help finding healthy living resources in Massachusetts, Mass General Brigham Health Plan Member app, Member behavioral health reimbursement claim form, Childbirth Education Reimbursement Form (PDF), Continuity of care at cancer and pediatric facilities notification form, Continuity of Care at Cancer and Pediatric Facilities Notification Form (PDF), Weight Loss Program Benefit Form and Instructions (PDF), Medicare Advantage Prior Authorization and Notification Guidelines, healthplanCustomerService-Members@mgb.org. You can also download the form below and follow the instructions to submit your reimbursement request. If you have a question about a specific patient, please call our provider service line at 855-444-4647. No, please see "How can I get access to another persons Patient Gateway account?". AllWays Health Partnersdoes not specifically reward providers or any organization reviewing our coverage decisions. This ACO offers the same benefits as MassHealth (the Massachusetts Medicaid program). You may wish to contact the Mass General Brigham Compliance Office if you suspect a privacy incident. Below you'll find links to download our member forms. If you are experiencing a medical emergency, dial 911. Will there be a change to the time frame for claim submission for this product? Job Posting for Apheresis Technician, Blood Donor Center at Mass General Brigham. It is a non-profitinsurer, serving commercial, Medicaid, andMedicare Advantage members. We will request your co-payment when you check in for a visit. Checks sent to any other address may not get posted to your account. Please find more information in our billing and insurance section and financial assistance section. Changing the site selection will update the primary navigation For more information about these cookies and the data Visit theonline transition centerfor answers to common questions we hear from new members. With liveandworkwell.com, youll have access to: When you're sick or need routine care, your primary care provider (PCP) can help. If this is a medical emergency, please dial 9-1-1 or go to the nearest emergency room. If you're a new or soon-to-be member and havent received your member ID card in the mail, you can fill out the form at this linkto access a digital ID card. For your convenience,Mass General Brighamprovides you with one bill. Get answers to billing questions, pay your bill, and contact our Patient Billing Solutions department. How can I log in? A Mass General Brigham primary care provider will look after your care. This phone number is usually located on your insurance card. ), Mailing address Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM, Email: HealthPlanCustomerService-Members@mgb.org, Address:Mass General Brigham Health Plan399 Revolution Drive, Suite 810Somerville, MA 02145, Phone: 1-800-841-2900 (TTY users should call1-800-497-4648). Please have as many details as possible about the upcoming visit, including the provider name, location, and details of the planned service or procedure. Please exercise caution regarding what information you include in your submission. The goal of the ACO is to provide care that is high quality and low cost. Your benefits include counseling and treatment for: You do not need a referral from your PCP to seek outpatient services. Medical Imaging Data As A Service (MIDAS) Collect Data . Billing, Insurance & Financial Assistance - Massachusetts General Hospital Your password is created by you to securely log in to Patient Gateway. Your bill may contain both hospital and professional charges. Mass General is consistently ranked as one of America's Best Hospitals byU.S. News & World Report. Please reference our Members and Affiliates page to find contact information for each of our members. This video walks users who are interested in self-initiating enrollment in Patient Gateway through the enrollment process. What if my members/patients are in care management? Will members have access to Behavioral Health coverage? This form can be used by members whose plans include a travel benefit from their employer. I received a text message or email about completing eCheck-in for an upcoming appointment. If you are connected to the network, please go to the IS Service Desk intranet page or call 617-726-5085. The screen says my account has been disabled. What youre entitled to if you have a mastectomy. You can check on your current account balance. Your out-of-pocket costs could include the following: You may receive a bill that combines the charges from the hospital and the physician on one line or these charges may be split into two lines, depending on the location. Speak to the provider caring for you during your pregnancy, or the facility where you plan to deliver, about enrolling. 2023 Mass General Brigham Health Plan, Inc. All Rights Reserved.Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.and Mass General Brigham Health Insurance Company, Innovations from Mass General Brigham Health Plan, MassHealth eligibility redeterminations home page, Helping MassHealth members with their renewals, Flyers, posters, and member-facing materials for MassHealth redeterminations. Contact Us Do you have a question, comment, or suggestion to pass along to Mass General Brigham? Benefit Strategies | Mass General Brigham Health Plan Where can I find more information? Do not include confidential information, such as Social Security numbers, financial account numbers, credit card numbers, health insurance information, or medical information in this form. Contact Us - Mass General Brigham We are available Monday through Friday, 8:00 AM to 6:00 PM and 8:00 AM to 8:00 PM on Thursdays. Human Resources Employment Verification, (Appointment and Access line, open during business hours), Massachusetts General Hospital55 Fruit StreetBoston, MA 02114. When your child should have preventive care and whats covered. Mass General Brigham can arrange flexible payment options (payment plans) upon request. Note that reimbursement forms can be filled out online atMember.MassGeneralBrighamHealthPlan.orgor through theMass General Brigham Health Plan Member app. Include the coupon from the statement and write your account number (not medical record number) on your check. Phone Phone: 1-855-781-9898(Toll Free). If you would like to pay your bill, please refer to the pay your bill section for specific instructions. Mass General Brigham ACO | Mass General Brigham Health Plan To help you understand your bill, learn common billing terms (PDF). Patients are encouraged to check back regularly for the latest updates at www.compassmedical.net. We are committed to assessing the impacts to our members, and we will share more information as soon as it becomes available. I am a former Mass General Brigham employee and require a copy of my W2 form. Will my existing contract with Mass General Brigham Health Plan be valid under the new ACO product? Member resources & forms | Mass General Brigham Health Plan To have the best and most secure experience using Patient Gateway, we ask that you are using a recent version of one of today's modern browsers such as Internet Explorer, Chrome, Firefox or Safari. Yes, the network will now be the Mass General Brigham Health Plan ACO Network. Click. For questions about dental services, please call To view more information, including a live shuttle map, visit the shuttles page. Weight Loss Program Benefit Form and Instructions (PDF)Qualifying weight-loss programs. When calling, it may be helpful to mention your employer as being Mass General Brigham. Find phone numbers for centers, departments, services and programs at Mass General. Mass General Brigham hiring Director, Customer Service and Workflow At Mass General, the brightest minds in medicine collaborate on behalf of our patients to bridge innovation science with state-of-the-art clinical medicine. Who do I contact if I have a question about my bill? How to choose a representative to speak for you in case you cant make your own medical decisions. See form for details and instructions. Please contact our Supply Chain Management Client Services group at 617-726-2142, or by visiting the Supplier / Vendor page. What do I do? Customer Service/Business Relationship ; ERIS Managers Patient Gateway Technical Support does not have access to billing information and cannot assist with billing questions. You can learn more about this federal requirement and your rights and protections as a Mass General Brigham Health Plan member here. Your health plan may apply these additional physician and hospital charges to your annual deductible, and after using up your deductible, you may be responsible for an additional co-insurance payment. Even before youre a member, you can live chat with our customer service team during regular business hours.Chat with us, call or email one of our customer service lines listed below.Need support managing your health insurance plan outside of business hours? Waiting for your new member ID card to arrive? Where can I get this information? The fitness benefit varies by plan. Pharmacy benefits will now be administeredthrough CVS. Reports may be made anonymously or in confidence. Please check Member.MassGeneralBrighamHealthPlan.org for details about your plan. Box 418393 If you have a legal or ethical question or believe that another member of the Mass General Brigham Health Plan community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925ormassgeneralbrighamhealthplan.ethicspoint.com for confidential and anonymous reporting. Hours: Monday through Friday, 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM. Once a bill is received, patients are given 25 days to pay their bills in full. Let us help you navigate your in-person or virtual visit to Mass General. visit the International Patient Care section, http://www.massgeneralbrigham/complianceline, Properly credentialed verifiers can securely obtain an employment verification through, Employees may contact The Work Number by emailing, Verifiers may contact The Work Number by emailing, The Mass General Brigham employer code is. If you or the head of your household recently received a notice from MassHealth saying that you need to renew your coverage, you must respond by the due date on your renewal notice.
